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Privacy Policy

IndustryPrime
(A Product of Industrify Technologies Private Limited)

Last updated: 28-07-2026

1. Introduction

Industrify Technologies Private Limited (“Company”, “we”, “our”, “us”) operates IndustryPrime, a cloud-based SaaS platform designed to help manufacturing companies manage purchase and inventory operations.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our web platform, or use the IndustryPrime mobile application for Android (together, the “Platform”). It applies to the website, the web platform and the mobile app as one service.

By accessing or using IndustryPrime, you agree to this Privacy Policy.

2. Information We Collect

A. Personal Information

We collect personal information only when you voluntarily provide it, such as while:

  • Requesting a demo
  • Creating an account
  • Communicating with our team
  • Using our services

This may include:

  • Name
  • Email address
  • Phone number
  • Company name and designation
  • Login credentials (encrypted)
  • Billing and payment-related details

IndustryPrime is a business tool intended for users aged 18 and above. It is not directed at children, and we do not knowingly collect information from minors.

B. Business & Operational Data

IndustryPrime primarily processes business data generated during platform usage, including:

  • Indents, RFQs, quotations, purchase orders
  • Vendor details
  • Inventory records, GRNs, issues, and consumption
  • Reports and analytics

All such data belongs to the client. IndustryPrime does not claim ownership over client business data.

C. Non-Personal Information

We may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device and operating system
  • Usage logs and access timestamps

This data does not directly identify an individual.

D. Mobile Application (Android) Data

The IndustryPrime Android app requests the permissions described below. Each is used solely for the stated purpose, and Android allows you to revoke notification permission at any time in system settings.

  • Internet / network access — to communicate with IndustryPrime servers.
  • Network and Wi-Fi state — to detect when your device is offline, so the app can tell you rather than appearing to fail.
  • Notifications — reserved for approval alerts. Push messaging is not enabled in the current version of the app; no notification is sent to your device today.
  • Run on device start-up — used only by the notification component named above.

The app does not request access to your camera, microphone, location, contacts, photos, files or phone state, and does not read them.

Device identifiers. The app uses a software-update service (Expo Application Services) that assigns a random installation identifier to each installed copy of the app. It is used only to deliver the correct app version and is not linked to advertising.

The app does not use the Android Advertising ID. It contains no advertising software, and performs no third-party marketing or behavioural tracking.

The app also inherits a small number of technical permissions from the software libraries it is built on — vibration and wake-lock, used for notification delivery; a launcher badge count; a system job binding; and biometric permissions that are declared by a dependency but never used, as the app offers no biometric sign-in. None of these grants access to your personal data.

E. Diagnostic & Crash Data

We use Sentry (Functional Software, Inc.) to record error and crash diagnostics across the Platform, including the mobile app. A report may include the device model, operating-system version, app version, and the sequence of screens leading up to the fault. These reports are used solely to identify and fix defects, never for advertising or profiling. We configure Sentry to exclude authentication tokens and the contents of your business documents.

3. Method of Information Collection

Information is collected when you:

  • Fill forms on our website
  • Use the IndustryPrime platform
  • Use the IndustryPrime mobile application
  • Communicate via email, phone, or WhatsApp
  • Interact with cookies and similar technologies

4. Use of Information

We use collected information to:

  • Provide and maintain our services
  • Create and manage user accounts
  • Provide onboarding, training, and customer support
  • Improve product functionality and performance
  • Generate invoices and process payments
  • Communicate service-related updates
  • Ensure platform security and prevent misuse

We do not sell or rent your personal or business data.

5. Communication Consent

By using IndustryPrime, you consent to being contacted by us via email, phone calls, WhatsApp messages, or other electronic means for:

  • Service communication
  • Onboarding and support
  • Important updates and notifications

You may opt out of non-essential communications at any time.

6. Data Sharing & Disclosure

We may share information only:

  • With the third-party service providers we rely on — Amazon Web Services (cloud hosting and data storage), Expo Application Services (mobile app software updates) and Sentry (error and crash diagnostics). Payment gateways and communication tools are used for the web platform and billing only
  • If required by law or government authorities
  • To protect the rights, safety, or property of IndustryPrime or its users
  • During mergers, acquisitions, or asset transfers (with confidentiality safeguards)

All third parties are bound by confidentiality obligations.

7. Data Storage & Security

  • Data is stored on secure cloud infrastructure provided by Amazon Web Services (AWS)
  • All data transmitted between your browser or mobile app and our servers is encrypted in transit using HTTPS / TLS
  • Access is restricted to authorized personnel only

While we follow industry-standard practices, no system is completely secure.

8. Data Retention

We retain data:

  • While the account remains active
  • As required for legal, regulatory, or accounting purposes

Following account deletion, personal data is deleted or irreversibly anonymised within 30 days, and purged from encrypted backups within a further 90 days. Statutory records — invoices, tax and accounting records — are retained for the period required under the Companies Act, 2013 and the Income-tax Act, 1961, and are not used for any other purpose.

9. User Rights

Users may:

  • Access and update their information
  • Request correction or deletion
  • Withdraw consent (which may limit service access)

Where applicable, users may exercise rights under data protection laws including access, rectification, and erasure.

10. Account & Data Deletion

You may request deletion of your account and the personal data associated with it at any time, by either route:

From within the app — open the IndustryPrime app, go to the More tab, and under Account tap Request account deletion. This opens a pre-filled email to our support team; send it.

By email or from the web — write to support@industryprime.com from your registered email address, or follow the instructions on our Account & Data Deletion page.

We verify your identity before acting on a request and acknowledge it within 48 hours. Once verified, personal data is deleted or irreversibly anonymised within 30 days, and purged from encrypted backups within a further 90 days, as described in section 8. We confirm in writing once deletion is complete.

What is deleted: your account credentials and login access, your profile information (name, email address, phone number, designation), personal data linked to your user account, and device identifiers linked to it.

What is retained: IndustryPrime is a business platform, and records created in the course of your organisation’s operations — indents, purchase orders, goods receipt notes and inventory movements — belong to the subscribing organisation rather than to the individual user. Deleting your personal account does not delete your employer’s business records. To delete an entire organisation account, the request must come from an authorised representative of the subscribing company. Statutory records are retained as described in section 8.

11. Cookies

IndustryPrime uses cookies as described in the Cookie Policy. The mobile app does not use cookies.

12. External Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the Platform or email.

14. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. The courts at Kolkata, West Bengal shall have exclusive jurisdiction. Where applicable, we process personal data in accordance with the Digital Personal Data Protection Act, 2023.

15. Grievance & Contact Information

Industrify Technologies Private Limited
4th Floor, 8C, Commerce House, 2A Ganesh Chandra Avenue,
Kolkata, West Bengal, 700013, India
📧 Email: contact@industryprime.com
📞 Phone: +91 9830215353

Grievance Officer: Ayush Jhunjhunwala, Director
Email: support@industryprime.com

We acknowledge grievances within 24 hours and resolve them within 15 days, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

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